You must be an admin to view your credit balance and purchase usage
top-ups credit balance.
Balances
Click the dropdown next to your organization name and click Billing > Manage Billing to view your credit balance.
Included Credits
All plans include a monthly credits allowance pooled organization-wide, including Starter.
Credits can be tracked granularly in settings and in the sheet or sidebar.
Top-up Credits
You must be on a Pro plan or higher to purchase top-up credits. If you
downgrade to Starter your top-up credit balance will expire completely at the
end of the month.
- Pro: $0.02 per credit
- Power: $0.015 per credit
If you enable auto top ups, you will set the credit balance to refresh by an increment each time it dips below a certain threshold.
This is the most common way to purchase top-up credits as you do not need to manually reload every time you run out of usage. It ensures your team will always have available credit balance without over-spending as the credit balance doesn’t expire and is pooled organization-wide. You will recieve a pop up notification each time a top-up is refreshed.
You can also add one time top-up credits to your account anytime even if auto-reload is disabled.
Understanding Your Credits
Simple cells may cost 1 credit to generate. More complex and research-intensive cells can cost up to 5 credits to generate. You can view exactly how many credits each job cost to run, how many cells it generated, and what sheet it is associated with on Pro plans and up in Settings > Analytics.
Enterprise Usage
Enterprise usage and credit balances work differently than self-serve usage. Please contact [email protected] directly to learn more.
